Hotspots

T-Mobile Hotspot Troubleshooting and Suspension Procedures
 Library wants to suspend service on hotspot:
  1. It will be up to each library’s discretion about how soon they want to suspend service. Call or send email to Kristina Uvalle(kuvalle@blackgold.org) with device ID and request suspension.
  2. Libraries will place a block on patron record with date suspended and device #, uncheck ‘holdable’, place non-public note in item record ‘suspended date/initials’ and place a free text block in the item record with library contact information to reactivate.
  3. BG will request suspension of service from T-Mobile

To reactivate service on device:

  1. Call or send email to Kristina Uvalle(kuvalle@blackgold.org) with device ID and request re-activation.
  2. BG will notify library once item is re-activated
  3. Once re-activation confirmation is received by Library, Library checks ‘holdable’ on item record, removes the free text block and places non-public note ‘re-activated date/initals’

Library wants to replace device:

  1. If the service for the device has NOT been suspended, see #1 above.
  2. If the service has already been suspended, Library will notify BG to order new device
  3. Library will confirm that patron record has all appropriate charges, place non-public note ‘replacement requested date/initials’ and change item status to ‘withdrawn’
  4. BG will notify library when new hotspot arrives and send it to Library
  5. Library will create new item record with SSID and other information

SIM card is missing from returned device:

  1.  Call or send email to Kristina Uvalle(kuvalle@blackgold.org) with device ID and request suspension.
  2.  Library will uncheck ‘holdable’ and ‘Display in PAC’ and place note in item record (non-public) ‘SIM requested date/initials’
  3.  Library adds $10 charge to patron record with note “hotspot SIM”
  4.  BG will request replacement SIM card and forward to library when it arrives
  5.  Once Library has new SIM, Library goes into item record and checks ‘holdable’ and ‘Display in PAC’ and places note (non-public) ‘SIM received date/initials’

Other components missing from returned device:

  2. Library will uncheck ‘holdable’ and ‘Display in PAC’ and place note in item record (non-public) ‘cord requested date/initials’
  3. Library puts $10 charge on patron record with note “hotspot cord” (or other component detail)
  4. Library holds device until replacement piece received
  5. BG will send replacement piece to library
  6. Once library has replacement component, Library goes into item record checks ‘holdable’ and ‘Display in PAC’ and places non-public note ‘cord received date/initials’

Troubleshooting Tips:

  1. Instructions for resetting Hotspot network name and password
    1. In your browser window, go to http://mobile.hotspot
    2. Enter in the password “Bgadmin!!”
    3. Click on “settings”
    4. In the network name (SSID) change the name to the bgc# of the unit.  NOTE: “bgc” is all lower case.
    5. Change the password.  Be sure to click the show password box so you can verify that the password you entered is correct.
    6. Change the unit password to “ilovemylibrary” (all lower case).

    Be sure to logon with the changes to make sure it works.